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Support: 9am-9pm EST, 7 days
Office: 9am-5pm EST, Mon - Sat
Upon Request: 24 hrs. a day
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We have 7 Days a Week Chinese
Musical Instruments Support

Return Policy

MusicOfTheOrient.com guarantees satisfaction and we will refund the purchase price of any in-stock item that the buyer is not 100% satisfied with. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. Custom made or special ordered items may not be returned.

In order to return any item, please fill out the form below or call us. You will receive a return confirmation number and instructions. Failure to follow the return instructions will result in additional re-stocking fees.

Shipping Damage
Items damaged during shipping will be refunded in accordance with the shippers refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

Please call 1-800-537-4283 for more information.

Billing Information (exactly as used when ordering)
*All fields are required
First Name:
Last Name:
Email:
Phone Number:
Invoice #
(Order ID if invoice # is not available):
Item(s) to be returned:
Reason for returning:





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